Privacy Policy
Effective date: 07.03.2026
1. Introduction
This Privacy Policy explains how SMOKY MOUNTAINS CREPERIE (“we,” “our,” or “us”) collects, uses, discloses, shares, and protects personal information when you visit or use [Website URL].
Our website operates as an online store. We may collect personal information when you browse our website, place an order, create or use an account, subscribe to our newsletter, contact us through a contact form, leave a product review, interact with our cookie banner, or access links to our social media pages.
This Privacy Policy is intended to explain our privacy practices and provide notices required under applicable United States privacy laws, including applicable U.S. state privacy laws.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
- Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, account username, and online identifiers.
- Commercial information, such as products viewed, products purchased, order history, cart information, payment status, shipping information, returns, refunds, and customer service history.
- Internet or electronic network activity information, such as pages viewed, browser type, device information, operating system, referring website, clicks, interactions, traffic sources, session activity, and cookie identifiers.
- Geolocation information, such as approximate location inferred from IP address.
- User-generated content, such as product reviews, ratings, review text, and information you choose to submit through forms or reviews.
- Communication information, such as messages submitted through our contact form, customer support requests, and email communications.
- Marketing and newsletter information, such as newsletter subscription status, email preferences, and interactions with our marketing emails.
- Payment-related information, such as payment method details and transaction confirmation information. Full payment card details are processed by third-party payment processors and are not stored by us unless clearly stated otherwise.
- Sensitive personal information, only if necessary for limited purposes such as account security, payment processing, fraud prevention, or legal compliance. We do not use sensitive personal information to infer characteristics about you.
3. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, subscribe to our newsletter, submit a contact form, leave a review, or contact us.
- Automatically from your device when you visit or interact with our website, depending on your cookie choices.
- From service providers that help us operate our online store, process payments, deliver products, provide customer support, send emails, analyze website performance, or support advertising.
- From advertising, analytics, and social media platforms, where permitted by your cookie choices and applicable law.
4. How We Use Personal Information
We may use personal information for the following purposes:
- To operate, maintain, and improve our website.
- To process, confirm, fulfill, ship, and deliver orders.
- To process payments and prevent payment fraud.
- To create and manage customer accounts, where account features are available.
- To communicate with you about orders, deliveries, returns, refunds, customer support, and service messages.
- To respond to contact form messages and customer inquiries.
- To send newsletters, offers, promotions, product updates, and marketing emails where permitted by law or where you have subscribed.
- To manage email preferences and unsubscribe requests.
- To display, moderate, and manage product reviews and ratings.
- To prevent spam, fraud, abuse, unauthorized access, and security incidents.
- To analyze website performance and improve user experience.
- To personalize parts of your website experience based on your choices.
- To measure advertising performance and support targeted advertising where permitted by your cookie choices and applicable law.
- To comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
- To enforce our terms, protect our rights, and respond to legal requests.
5. Online Store, Orders, and Payments
When you place an order through our online store, we collect information needed to process and fulfill your purchase. This may include your name, email address, phone number, billing address, shipping address, order details, delivery details, and payment-related information.
We use this information to process your order, deliver products, send order confirmations and updates, handle returns or refunds, provide customer support, prevent fraud, and keep required business, tax, and accounting records.
Payments may be processed by third-party payment processors. These providers may collect and process payment information according to their own privacy policies and security practices.
6. Newsletter and Marketing Emails
If you subscribe to our newsletter, we may use your email address and related subscription information to send you marketing emails, offers, promotions, product updates, and news about our business.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send you transactional or service-related messages, including order confirmations, delivery updates, account notices, customer support replies, refund information, and security notices.
7. Contact Form
If you contact us through our contact form, we may collect your name, email address, phone number, message content, and any other information you choose to provide.
We use this information to respond to your request, provide customer support, answer questions, investigate issues, and keep records of our communication where necessary.
8. Product Reviews and Ratings
Our product pages may include a review and rating system.
When you submit a product review, we may collect your name, email address, rating, review text, date of submission, product reviewed, and related technical information used to prevent spam or abuse.
Reviews may be publicly displayed on our website. Please do not include sensitive personal information in product reviews.
We may use reviews to display customer feedback, improve products and services, respond to feedback, moderate inappropriate content, and prevent fraudulent or abusive reviews.
We do not knowingly publish fake reviews. We do not require customers to leave only positive reviews. We may remove reviews that are spam, fraudulent, abusive, irrelevant, offensive, unlawful, or otherwise violate our policies.
9. Social Media Links
Our website may include links or buttons that direct you to our social media pages, including platforms such as Facebook, Instagram, TikTok, or other social networks.
These links are provided so visitors can access our social media profiles. When you click a social media link, you leave our website and interact directly with the third-party platform.
Social media platforms may collect information about your activity according to their own privacy policies, terms, and cookie practices. We are not responsible for the privacy practices of third-party social media platforms.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies. Our cookie system includes the following categories:
- Required cookies;
- Preferences / Personalization cookies;
- Analytics cookies;
- Marketing cookies.
Required cookies are necessary for the website to function properly. These may support website security, page navigation, form stability, cart functionality, checkout functionality, account access, and remembering your cookie consent choice.
Preferences / Personalization cookies may be used to remember your choices and provide a smoother experience.
Analytics cookies may be used to understand how visitors use our website. We use Google Analytics only when Analytics cookies are accepted.
Marketing cookies may be used to measure advertising performance and support relevant advertising. We may use Meta Pixel and TikTok Pixel only when Marketing cookies are accepted.
If you decline optional cookies, optional Analytics and Marketing technologies are not loaded through our cookie system.
For more information, please read our Cookie Policy.
11. Analytics and Advertising Technologies
We may use Google Analytics to understand website traffic, page performance, visitor interactions, traffic sources, and general website usage.
We may use Meta Pixel and TikTok Pixel to measure advertising performance, understand website interactions, optimize campaigns, and create audiences for marketing purposes.
These technologies may collect information such as IP address, device information, browser information, page views, clicks, traffic source, conversion events, cookie identifiers, advertising identifiers, and approximate location.
Analytics and Marketing technologies are controlled through our cookie banner and are used according to your cookie preferences and applicable law.
12. How We Disclose Personal Information
We may disclose personal information to trusted third parties that help us operate our business, including:
- Website hosting providers;
- E-commerce platform providers;
- Payment processors;
- Shipping and delivery providers;
- Email and newsletter service providers;
- Customer support providers;
- Contact form and anti-spam providers;
- Analytics providers;
- Advertising and marketing platforms;
- Security and fraud prevention providers;
- IT and website maintenance providers;
- Professional advisers, including accountants, lawyers, and tax advisers;
Government authorities, regulators, courts, or law enforcement where required by law. We do not allow service providers to use personal information for their own unrelated purposes unless permitted by law.
13. Sale, Sharing, and Targeted Advertising Notice for U.S. Users
We do not sell personal information in the traditional sense of exchanging it for money.
However, under certain U.S. state privacy laws, the use of advertising pixels, cookies, analytics tools, advertising technologies, or similar tracking technologies may be considered a “sale,” “sharing,” or processing of personal information for “targeted advertising” or “cross-context behavioral advertising.”
Where required by applicable law, eligible users may have the right to opt out of:
- The sale of personal information;
- The sharing of personal information;
- Targeted advertising;
- Cross-context behavioral advertising;
- Certain profiling activities.
You can control optional Analytics and Marketing cookies through our cookie banner. You may also contact us using the details in the “Contact Us” section to exercise applicable privacy rights.
14. Your Privacy Choices
You may have the following choices regarding your personal information:
- You can choose not to provide certain personal information, although this may limit your ability to place orders or use certain website features
- You can unsubscribe from marketing emails at any time.
- You can manage cookie preferences through our cookie banner.
- You can disable cookies through your browser settings.
- You can request access, correction, deletion, or other privacy rights where applicable.
You can opt out of certain targeted advertising, sale, or sharing practices where required by applicable law.
15. U.S. State Privacy Rights
Depending on your U.S. state of residence and whether the applicable law applies to us, you may have additional privacy rights, including the right to:
- Know or confirm whether we process your personal information;
- Access the personal information we have collected about you;
- Request deletion of personal information;
- Request correction of inaccurate personal information;
- Receive a copy of personal information in a portable format, where applicable;
- Opt out of the sale of personal information;
- Opt out of the sharing of personal information;
- Opt out of targeted advertising;
- Limit the use or disclosure of sensitive personal information, where applicable;
- Appeal a decision regarding your privacy request, where required by law;
- Not be discriminated against for exercising your privacy rights.
These rights may apply to residents of states with consumer privacy laws, including California and other applicable U.S. states.
To exercise your rights, please contact us at: Contact Form Page
16. California Privacy Notice
This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers;
- Commercial information;
- Internet or electronic network activity information;
- Approximate geolocation information;
- User-generated content, such as reviews;
- Customer communication information;
- Inferences based on website activity, where applicable;
Sensitive personal information, only for limited purposes such as payment processing, account security, fraud prevention, or legal compliance.
We collect this information from the sources described in this Privacy Policy and use it for the purposes described in this Privacy Policy.
We may disclose personal information to the categories of service providers and third parties described in this Privacy Policy.
We do not knowingly sell or share personal information of consumers under 16 years of age.
We do not use sensitive personal information to infer characteristics about you.
California residents may have the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising their rights.
17. Do Not Sell or Share My Personal Information / Your Privacy Choices
Where required by applicable law, you may opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
You may submit an opt-out request by contacting us at: Contact Form Page
You may also manage optional Analytics and Marketing cookies through our cookie banner.
Where required by applicable law, we will honor valid opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information or targeted advertising.
18. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example:
Order records may be retained for business, tax, accounting, fraud prevention, dispute resolution, and legal compliance purposes.
Contact form messages may be retained for customer support and communication records.
Newsletter subscription records may be retained until you unsubscribe or request deletion, unless retention is required for legal compliance.
Product reviews may remain published unless removed by us or unless you request removal where applicable.
Cookie consent records may be stored to remember your preferences.
Security logs may be retained to protect the website and prevent fraud or abuse.
19. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, system, payment method, or electronic transmission is completely secure. We cannot guarantee absolute security.
20. Children’s Privacy
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe that a child under 13 has provided personal information to us, please contact us using the details below.
21. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, delivery providers, or other external services.
We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
22. International Visitors
Our website may be accessed by visitors from different locations. If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate.
By using our website, you understand that your information may be transferred and processed outside your country of residence, where privacy laws may differ.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes become effective when the updated Privacy Policy is posted on this page.
The “Effective date” at the top of this Privacy Policy indicates when it was last updated.
24. Contact us
If you have any questions about this Privacy Policy, how we handle personal information, or how to exercise your privacy rights, please contact us at: